The Guarantee Program

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The Guarantee Program


General

The goal of the RoofStar Guarantee Program is to provide to the building owner the assurance of quality materials installed to specific standards by professional roofing/waterproofing contractors. The Program is based on accepted standards, materials and guidelines that require inspections of the roofing application by independent, accepted roofing inspection firms. RCABC is proud to have been the initiator of the first roofing association-backed guarantee program in Canada, covering both workmanship and materials.

Architects and other specifying authorities refer to the RoofStar Guarantee Standards and guidelines issued in this manual, which has become THE standard reference manual in British Columbia on roofing and waterproofing applications for owners as well as specifying authorities.

Main Features of the RoofStar Guarantee Program

  • RCABC members adhere to RoofStar Guarantee Standards
  • Ongoing review of RoofStar guidelines and updates provided to members, owners and specifying authorities
  • Mandatory inspections by an independent inspection firm, who must remain independent by dealing at arm's length with the roofing contractor, the material supplier and the owner
  • RoofStar Guarantees are backed by both the roofing/waterproofing contractor and the RoofStar Guarantee Program
  • RoofStar Guarantees cover both workmanship and materials for RoofStar-accepted materials, roofing and waterproofing systems

RoofStar 5-Year Guarantee

The RoofStar 5-Year Roofing Guarantee is co-signed jointly by the roofing contractor and RoofStar Guarantee Program. Under the RoofStar 5-Year Roofing Guarantee the roofing contractor is responsible for any claims for the first two-year period. In addition the roofing system is re-inspected after two years and, if necessary, brought up to acceptable standards by the roofing contractor before the RoofStar Guarantee Program assumes responsibility for the final three years under the RoofStar Guarantee Program.

RoofStar 10-Year Guarantee

The RoofStar 10-Year Roofing Guarantee is also co-signed jointly by the roofing contractor and the RoofStar Guarantee Program. Under the RoofStar 10-Year Roofing Guarantee the roofing contractor is responsible for any claims for the first two-year period and the RoofStar Guarantee Program for the remaining eight years. Roof inspections for the RoofStar 10-Year Roofing Guarantee are performed by an independent inspection firm on a daily basis, whenever possible, while roofing is in progress. Two-year re-inspections for the RoofStar 10-Year Guarantee are the same as those required for the RoofStar 5-Year Roofing Guarantee. In addition, the RoofStar 10-Year Roofing Guarantee features two maintenance inspections during years five (5) and eight (8) by an independent roof inspector, typically from the same inspection firm that completed the original roof application inspections.

RoofStar 5-Year Waterproofing Guarantee

The RoofStar 5-Year Waterproofing Guarantee, introduced in 2009, provides coverage for waterproofing systems on plazas, promenades and terraces. Inspections for the RoofStar 5-Year Waterproofing Guarantee are performed by an independent, RoofStar-accepted inspection firm on a daily basis (whenever possible) while waterproofing membrane installations are in progress. In addition, a membrane moisture survey (scan) report that confirms the water tight integrity of the waterproofing membrane system is required by a firm specifically accepted by the RoofStar Guarantee Program prior to installation of any overburden (other than adhered protection boards or membranes). Under the RoofStar 5-Year Waterproofing Guarantee the contractor is responsible for any claims for the first two-year period. The waterproofing system is re-scanned after two years and, if necessary, brought up to acceptable standards by the RCABC contractor before the RoofStar Guarantee Program assumes responsibility for the final three years under the guarantee program.

Common Provisions

As an added protection to the owner, RoofStar Guarantees remain valid even if, during the term of the RoofStar Guarantee, the roofing/waterproofing contractor ceases to be active in the business.

RoofStar Guarantee Standards and Accepted Materials listed in this manual apply to the RoofStar 5-Year Roofing Guarantees, RoofStar 10-Year Roofing Guarantees, and to RoofStar 5-Year Waterproofing Guarantees.

We are confident that our program provides the best assurance of long-lasting, trouble-free roofing and waterproofing performance. Our confidence is substantiated by the fact that the large majority of design authorities in BC support the RoofStar Guarantee Program and demand the RoofStar Guarantee in their specifications. RoofStar Guarantees are available only through the roofing contractor members of RCABC.



Independent Inspections

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